We want you to be happy with your turban. If it isn't right, here is exactly how returns work.
Changed your mind
You have 14 days from the day you receive your order to tell us you'd like to cancel it. Once you've told us, you have a further 14 days to send the item back.
To start a return, email huda@intti.co.uk with your order number. Please contact us before posting anything back so we can confirm the return address.
Who pays for return postage
You pay the cost of returning the item to us when you have simply changed your mind. We recommend a tracked service and keeping your proof of postage, as the item remains your responsibility until it reaches us.
We pay the return cost if the item is faulty, damaged in transit, or not what you ordered. Email us with a photo and we'll arrange it.
What we refund
We refund the price you paid for the item, plus the standard outbound delivery charge for your order. If you chose an upgraded or express delivery service, we refund the standard rate rather than the upgraded amount.
Refunds go back to your original payment method within 14 days of us receiving the item, or of you providing proof that you have posted it — whichever happens first.
Condition of returned items
Items should come back unworn and in their original condition, with any tags and packaging. You are welcome to try a turban on to check the fit and the look, in the same way you would in a shop. If an item comes back showing signs of wear beyond that, we may reduce the refund to reflect the loss in value.
Faulty items
If something is faulty, tell us as soon as you notice. Within 30 days of delivery you are entitled to a full refund. After that we will repair, replace or refund in line with the Consumer Rights Act 2015.
Your legal rights
Nothing here affects your statutory rights as a consumer in the United Kingdom, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Questions
Email huda@intti.co.uk and a person will reply.